AI call answering for roofing companies, set up around how you work.
Your ads, your Google listing and your referrals already make the phone ring. Here's what the agent does when it rings after hours: what it asks, how it books the visit, and what happens when a call needs one of your people.
It picks up when your office can't.
The agent answers with your company name and talks the way a good receptionist would. It keeps the call moving: what's going on with the roof, where the property is, the best number to call back, and what happens next.
You pick the hours. Evenings and weekends are the usual place to start, and you can add daytime overflow for when the office line is busy.
Every lead you paid for, written down and ready to close.
Every call ends with a clean lead record: the things you'd want written down before you call someone back. You choose the questions and the order they're asked in.
- Caller name
- Collected
- Callback number
- Confirmed back to caller
- Property address
- Collected
- Service requested
- Repair, inspection, estimate
- Issue description
- In the caller's words
- Urgency
- Based on your rules
- Preferred time
- Or booked slot
- Your custom question
- Optional
Your rules decide what happens next.
The agent doesn't make up your policies. It follows rules we agree with you, and when a booking makes sense it offers open times straight from your Google Calendar.
These are examples. Your rules are written around your services and how you like to work.
The call ends. The information doesn't get lost.
Where the details go
- Inspections and estimates booked straight into Google Calendar
- Lead details sent to your CRM: GoHighLevel, JobNimbus, ServiceTitan and most other common ones
- A short summary of every call, ready for your team in the morning
Using something less common? Ask us on the call and we'll check.
When a person is needed
- Detailed message for a callback
- Urgent calls, like an active leak, flagged for your team
- Live transfer to your on-call number
Transparency with callers
We set the agent up to tell callers they're speaking with an AI assistant. It's the honest way to do it, and it protects the trust your customers have in your name.
Rules on call recording and AI disclosure vary by state. We'll agree the greeting wording with you before launch.
Saturday, 9:14 PM. A storm just passed through.
An example of how one after-hours call can go from the first ring to an inspection on Monday's schedule.
-
9:14 PM
The call
"Some shingles blew off and I think there's a leak in the attic."
-
9:15 PM
The questions
Name, callback number, address, and whether water is getting inside now.
-
9:17 PM
The booking
"I have Monday at 8:00 or 10:30 for an inspection. Which works better?"
-
9:18 PM
The record
Inspection on the Google Calendar. Lead details in the CRM and a short summary for your team.
-
Monday, 7:45 AM
Your team
Shows up with the job details in hand and the inspection already on the schedule.
No two roofing companies run the same way.
So we don't hand you a template. We set the agent up around your services, your area and the way your team already works, and setup usually takes under two weeks.
- Greeting and toneHow the agent introduces your business
- Questions askedThe details you need before calling back
- Service areaWhere you do and don't work
- Scheduling rulesAppointment types, lengths and days
- Handoff rulesWhen and how a person steps in
- Hours of coverageExactly when the agent answers
Let's look at how your calls are handled today.
15 to 35 minutes. We'll work out what missed calls are costing you, run the agent live and give you a straight price.